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Family Dispute Resolution Process

Milwaukee Public Schools is committed to helping parents and families find equitable solutions when there are disagreements or misunderstandings about their child’s education or learning environment. The goal of our dispute resolution process is to provide an avenue for parents and families to work with school leadership and MPS staff to quickly resolve school based concerns. Parents and families must follow the steps below to initiate a complaint.

  • Step #1 - All school based disputes must begin with an initial verbal or written complaint filed with the school’s principal or school leader.  The principal or leader will work with you to find a quick resolution to your concerns.
  • Step #2 - If after having filed a complaint at your school, you feel that your concerns were not adequately resolved by the principal or school leader, you may make a formal, district-level complaint by completing online complaint form. The Division of Customer Service staff can assist you in completing the online form or can speak with you before you complete the online complaint form.
  • Step #3 - If after filing an online complaint, you still feel that your concerns were not adequately resolved, please contact the Office of Board Governance at or (414) 475-8284.

Click on the complaint categories below to view examples of complaints for that area:

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Examples of academics complaints may include:

  • I am concerned with the health curriculum because the teacher is presenting information on hygiene to my child in the 4th grade.
  • I am concerned that my high school child has to take a class on civic.  Do students really need to pass a citizenship test?
  Community Learning Center/After-School Program

Examples of Community Learning Center/after-school program complaints may include:

  • Afterschool staff have not returned my call/email
  • Concerns with afterschool program discipline
  • Not being satisfied with the quality of the afterschool program

Examples of enrollment complaints may include:

  • I didn’t get a letter telling me what school my child will attend
  • I could not complete the online application
  • I would like to apply to a specific school
  School Staff

Examples of school staff complaints may include:

  • School administrative staff is unwilling to meet with me to discuss my concerns
  • I didn’t like the way the staff talked to me or my child
  • The teacher is not communicating with me.

Examples of suspension complaints may include:

  • My child came home “suspended” and I did not receive a phone call notification
  • The suspension was too harsh/underserved
  • The school said my child was suspended, but I didn’t get a written notice.
  Special Education/Section 504

Examples of special education/section 504 complaints may include:

  • Disagreements with an IEP team determination that a student has a disability.
  • Disputes about the classroom supports/accommodations needed to address a child’s disability
  • Complaints about whether the student is reliably receiving the services written in the IEP.

Dispute Resolution Form

Please use the form below to submit your complaint after you have contacted your principal. The complaint will be routed to the appropriate area, and you will be contacted regarding your concerns.

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