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Family Dispute Resolution Process

Family Dispute Resolution Process

Milwaukee Public Schools is committed to helping parents and families find equitable solutions when there are disagreements or misunderstandings about their child’s education or learning environment. The goal of our dispute resolution process is to provide an avenue for parents and families to work with school leadership and MPS staff to quickly resolve school based concerns. Parents and families must follow the steps below to initiate a complaint.

  • Step #1 - All school based disputes must begin with an initial verbal or written complaint filed with the school’s principal or school leader.  The principal or leader will work with you to find a quick resolution to your concerns.
  • Step #2 - If after having filed a complaint at your school, you feel that your concerns were not adequately resolved by the principal or school leader, you may make a formal, district-level complaint by completing online complaint form. The Welcome Center Staff can assist you with completing the online form or you can speak with them before you complete the online complaint at (414) 475-8204.

Examples of complaints include:

  • I am concerned with the health curriculum because the teacher is presenting information on hygiene to my child in the 4th grade.
  • I am concerned with afterschool program quality or discipline.
  • I didn’t get a letter telling me what school my child would attend.
  • School administrative staff is unwilling to meet with me to discuss my concerns.
  • My child came home “suspended” and I did not receive a phone call notification.
  • Disputes about the classroom supports/accommodations needed to address my child’s disability.

Support from MPS Family Advocate During Disciplinary Process

MPS has a Family Advocate you may contact for additional support and assistance while going through the disciplinary process. It is not necessary for you to utilize this service, but you may elect to meet with our advocate prior to your hearing to gain a better understanding of what to expect. For more information please contact Kimberly Wood, MPS Family Advocacy Coordinator at or (414) 475-8318.


Dispute Resolution Form

Please use the form below to submit your complaint after you have contacted your principal. The complaint will be routed to the appropriate area, and you will be contacted regarding your concerns.

If after filing an online complaint, you still feel that your concerns were not adequately resolved, please contact the Welcome Center, and customer service staff will advise on next steps.

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