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Family Dispute Resolution Process

Family Dispute Resolution Process

Milwaukee Public Schools is committed to helping parents and families find equitable solutions when there are disagreements or misunderstandings about their child’s education or learning environment.  The goal of our dispute resolution process is to provide an avenue for parents and families to work with school leadership and MPS staff to quickly resolve school based concerns.  Parents and families must follow the steps below to initiate a complaint:

  • Step #1 - All school based disputes must begin with an initial verbal or written complaint filed with the school’s principal or school leader.  The principal or leader will work with you to find a quick resolution to your concerns.
  • Step #2 - If after having filed a complaint at your school, you feel that your concerns were not adequately resolved by the principal or school leader, you may make a formal, district-level complaint by completing the online complaint form.  The Division of Customer Service staff can assist you in completing the online form or can speak with you before you complete the online complaint form.  
  • Step #3 – If after filing an online complaint, you still feel that your concerns were not adequately resolved, please contact the Office of Board Governance at or (414) 475-8284.

Dispute Resolution

Submit your complaint using this form. The complaint will be routed to the appropriate area and they will be in contact with you regarding your concerns.

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