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04-20-20 Internet Resources for Families

MPS Coronavirus updates graphicBelow are some resources that may assist families in obtaining Internet access if they do not have it. If your current home Internet or mobile phone provider is not listed, please check to see if they have any offers to support customers during the pandemic.

Spectrum/Charter Broadband

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K–12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. Installation fees will be waived for new student households.

To enroll, call 1-844-488-8395. Additional details:

  • Spectrum does not have data caps or hidden fees.
  • Spectrum will open its Wi-Fi hotspots across its footprint for public use.
  • For existing customers, account must be current. New customers with a past due balance also must satisfy any prior past due before new services can be connected.
  • The phone number above can handle English and Spanish calls internally and up to 150 other languages using Language Line.
  • Expected installation time is 2 days for self-install. A technician install may take longer based on the area/location and work volume.

Spectrum Free Wi-Fi Hotspots - Hundreds of locations in the city have free Wi-Fi enabled during the pandemic. Please use this link and enter your address to find a site near you: https://www.spectrum.com/wifi-hotspots

AT&T Broadband

AT&T is offering two months of free Internet service to new customers who order AT&T Access by April 30, 2020. Eligibility for AT&T Access is based upon income and households participating in the National School Lunch Program and/or Head Start.

  • $5 /month or $10 /month thereafter, depending on speed selected.
  • All home Internet data overage fees are being waived.
  • No annual commitment, no deposit, free install, free in-home Wi-Fi.
  • Debt acquired from another line of business will not affect eligibility for the Access program.

Call 1-855-220-5211 for assistance in English. For Spanish, call (Para obtener ayuda en español, llame) 1-855-220-5225.

AT&T Mobile Phone Customers

Current AT&T cellular customers are able to use their phones as hotspots with no data overage charges or late fees during this time.

AT&T

AT&T is removing data caps associated with their wireless and wired connections, among other programs. Overage and domestic wireless fees dating back to March 13, 2020, are being waived. Offering a $10/month Access from AT&T program for qualifying low-income households in addition to other programs. They also "will not terminate the service of any wireless, home phone, or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic."

Contact 1-800-288-2020 for AT&T broadband, residential wireless, or small business services. Dial 611 from an AT&T device for wireless.

AT&T Website

AT&T's COVID-19 Response Page

Access from AT&T Program Page​

U.S. Cellular Mobile Phone Customers

For current U.S. Cellular customers who have hotspot access as part of their monthly plan, U.S. Cellular has made the following changes through the end of May.

  • Limited plans won't be charged overage or throttled to 2G speeds when they hit data limits.
  • Extra data provided will be delivered at speeds that are suitable for standard definition video quality.
  • Select unlimited plans receive additional hotspot access.

U.S. Cellular Mobile Phone Customers

U.S. Cellular will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic, and will waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.

U.S. Cellular is also waiving data overage charges until May 31, 2020,for all plans.

U.S. Cellular Website

U.S. Cellular COVID-19 Response

Sprint/T-Mobile

All current T-Mobile and Metro by T-Mobile customers who have plans will have unlimited smartphone data for 60 days. Lifeline customers will receive extra free data up to 5 GB over the next two months and current customers will receive a mobile hot spot/tethering service for the next 60 days (all offers effective from March 18, 2020). T-Mobile has also announced a program for educators.

Sprint Website

Learn how Sprint is Responding to COVID-19

T-Mobile Website

T-Mobile Update on COVID-19 Response

T-Mobile Program for Educators

TDS

Customers directly impacted by the coronavirus pandemic will remain connected to internet and phone service and late fees will be suspended for at least the next 60 days (effective March 17, 2020).

New customers with students or financial need will be eligible for 60 days of free internet access to help assist with work- or school-at-home scenarios.

Phone: (866) 278-2472

TDS Website

TDS COVID-19 Response

Verizon

Company will waive overage and late fees and keep residential and small business customers connected if negatively impacted by global crisis.

To help families during this time of need, Verizon announced plans for a discount program on Fios broadband plans for qualified new low-income customers, plus two months waived service charges for current Verizon customers who are part of the Lifeline discount program (effective March 22, 2020).

Verizon Website

Verizon's Response: COVID-19

We're here. And we're ready. - Announcement from Verizon

Residential & Small Business Announcement from Verizon

Verizon Helps Eliminate Worry for Customers During Time of Great Need

Charter Communications

Offering free access to broadband for 60 days (effective March 16, 2020) to households with K–12 and/or college students. Installation fees will be waived for new student households. Eligible low-income households without school-age children may use Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps. Charter will also open their Wi-Fi hotspots across their footprint for public use.

They won't terminate service for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic. Similarly, they won't charge late fees for customers facing difficult economic circumstances related to the pandemic. Customers should contact Charter directly about qualifying for payment extensions related to COVID-19.

Phone: (855) 243-8892

Charter Website

Information on Charter's COVID​-19 Service Offerings

Spectrum Internet Assist Webpage

Charter's Wi-Fi Hotspots

© Milwaukee Public Schools 2020
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