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Frequently Asked Questions

Please note this document is fluid and will be updated as new information becomes available. We appreciate our community’s patience and support as we navigate this unprecedented situation. We will continue to monitor local, state, and national guidelines and recommendations to provide updates that affect our school community.

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  How can I access the Parent Portal (Infinite Campus)?

The district is sending updates to families by phone, text message, and email. Be alert for calls and messages from the district and be sure to listen to or read the complete message to avoid missing important details. Please update your contact information in the Parent Portal (Infinite Campus) to be sure these messages reach you.

MPS is offering phone and email support for families who want to create a Parent Portal account and for those who have forgotten their username and/or password. Live Parent Portal phone and email support is available Monday through Friday from 8:00 A.M. to 8:00 P.M.

To recover a username/password: Parents and guardians should email In your email, include the parent/guardian name, child’s name, birthdate, and a contact number to assist you in resetting your Parent Portal account. If you do not receive a phone call or email within 24 hours, please call (414) 475-8159 for further assistance.

For assistance setting up a new Parent Portal account: Parents/guardians may call (414) 475-8159 or email

  How long will Milwaukee Public Schools be closed?

On Tuesday, March 17, 2020, Wisconsin Governor Tony Evers announced that all public schools will be closed for the duration of the public health emergency. Governor Evers issued the “Safer at Home” order effective March 25, 2020. This order remains in effect until April 24, 2020, or until a suspending order is issued. MPS will continue to monitor guidelines and recommendations and will provide updates as we learn new information.

  Are athletic, evening, and weekend extracurricular activities canceled?

Yes, all athletic, evening, and weekend extracurricular activities are canceled until further notice.

  Are before- and after-school care or extended day programs canceled?

Yes, before- and after-school care and extended day programs (Community Learning Centers [CLCs] programs) are canceled until further notice.

  Where can I find out which events are cancelled?

MPS is maintaining a list of cancelled district events on our website. All proms have been cancelled.

  How will this closure impact graduations?

At this time, graduations are postponed. We will have additional information as the situation evolves.

  Will standardized state assessments be held during the extended closure?

Due to the coronavirus pandemic, no further state assessments will take place this school year.  This includes the Wisconsin Forward, ACT Aspire, and ACT make-up tests.

  How will student grades be handled?

MPS is developing a plan for grading at the elementary, middle, and high school levels. Pending approval by the Milwaukee Board of School Directors, details will be communicated to families.

  How will graduation requirements be modified?

MPS is finalizing graduation requirements based on guidance from the Wisconsin Department of Public Instruction (DPI). Pending approval by the Milwaukee Board of School Directors, families of seniors will receive more detailed information specific to their child’s progress toward graduation. As we continue to audit transcripts, families will receive a notification from their school administrator with important details about their child’s graduation status.

  How will Advanced Placement (AP) exams be administered while schools remain closed?

For the 2019–20 exam only, students can take a 45-minute online free-response exam at home. Since some students have lost more instructional time than others, the exam will include only topics and skills most AP teachers and students covered in class by early March. Free exam practice courses are offered by AP on YouTube. This link provides access to free exam practice courses offered by AP on YouTube.

Colleges support the shortened test solution and are committed to ensuring that AP students receive the credit they have worked to earn. For decades, colleges have accepted a shortened AP exam for college credit when groups of students have experienced emergencies. Students will be able to take these streamlined exams on any device including a computer, tablet, or smartphone. Submitting a photo of handwritten work will also be an option.

The College Board recognizes that the digital divide could prevent some low-income and rural students from participating. Working with partners, College Board will ensure that these students have the tools and connectivity they need to review AP content online and take the exam. If students need mobile tools or connectivity, they should reach out directly to College Board to request assistance by completing the form. This general website gives additional updated information on the changes discussed in this document.

  How will International Baccalaureate (IB) exams be administered while schools remain closed?

Students taking IB courses will not take the traditional exams this semester. To receive the IB Diploma, students will have to submit their work to IB for approval. Review the IB web page to find the answers to many questions about the IB program. Students should carefully review the “Results” section under Topic links on this webpage for information regarding options to obtain the IB Diploma.

  Will MPS provide meals for students during the closure?

Yes, MPS has 20 Stop, Grab, and Go locations throughout the city. Each site will provide a breakfast and lunch packaged meal along with enrichment resources and materials for students in hard copy and online format. Each site will be open Monday through Friday from 11 A.M. to 1 P.M. until further notice. Visit our website to find a location near you.

  Will the missed days of school need to be made up in order to comply with the hours of instruction requirement?

The Wisconsin Department of Public Instruction (DPI) will grant a waiver to the hours of instruction requirement to districts that submit a request. With that waiver, missed days of school will not need to be made up.

  During the extended closure, will MPS provide a way for students to keep up with academic learning?

MPS is currently offering grade-level academic enrichment materials at each of our 20 Stop, Grab, and Go locations throughout the city. Families can also access online enrichment activities by going to our district website. Additionally, due to the extended closure, the district is developing continuous learning resources for students.

  How can I help my child stay healthy during the COVID-19 outbreak?

Our Stop the Spread of Germs flyer has suggestions to instruct children on healthy hygiene habits.

  How do I talk to my child about COVID-19?
  Where can I learn more about COVID-19?

The CDC is maintaining a webpage to answer Frequently Asked Questions about coronavirus disease (COVID-19). This resource is available in both English and Spanish.

  How is MPS partnering with community organizations that want to provide assistance?

MPS truly appreciates the outpouring of community support during this time. Our priority is getting food prepared and delivered to the 20 Stop, Grab, and Go sites that we have established. Milwaukee Public Schools will continue to collaborate with community partners during the closure to ensure that students and families are supported during school closures.

The Milwaukee Public Schools Foundation is accepting monetary donations to support the district. To donate, visit the MPS Foundation website.

  What is MPS doing to keep the buildings cleaned and sanitized?

All school buildings will be deep cleaned during the closure. The 20 Stop, Grab, and Go sites will be cleaned and sanitized daily while in use. This includes disinfecting all frequently touched surfaces. We will work to ensure we’re ready to welcome back our students and staff when school resumes.

  How will MPS keep families, students, and staff informed regarding COVID-19?

MPS will continue to post information on the district and school websites and social media outlets, and will provide notifications via the MPS app. We ask that families make sure their contact information is up to date through Infinite Campus. Additional information can be found on the MPS COVID-19 Updates page.

© Milwaukee Public Schools 2020
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