Division of Customer Service
Rogers Street Academy Staff was trained on 6/2/2015 - the first school to have ALL STAFF in attendance!
Hampton School is the first school to complete both Level I and Level II Customer Service Training!
The Division of Customer Service helps to create a culture of exceptional customer service through continuous improvement efforts and staff training.
Milwaukee Public Schools is committed to providing the highest quality service by not only meeting but exceeding the expectations of everyone we serve. We will communicate with courtesy, respect and dignity in every interaction; and we will strive to promote an environment of educational excellence at all times.
Customer Service Standards
All MPS employees are held to these standards when interacting with internal and external customers:
Environment – We will create a clean, safe and inviting environment in all district facilities.
Communication – We will ensure that everyone is treated with courtesy, respect and dignity throughout all forms of communication.
Commitment – We will strive for excellence in all that we do in order to meet and exceed the expectations of our customers.
Customer Service Excellence Training
The Division of Customer Service has trained more than 3,046 MPS employees in Level I Customer Service Excellence skills. The following staff/departments have been trained:
- Family and Student Services
- Pupil Transportation
- Duplicating Services
- Specialized Services
- Office of Innovation
- Head Start
- School Safety
- Office of Board Governance
- School Social Workers
- School Librarians
- School Nurses and Nurse Assistants
- Technology Support Center
- Application Development and Technical Services
- Student Performance and Improvement
- Team Up College Access Staff
- Labor Relations
- Office of Finance
- and more!
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“I am impressed with the work of Mrs. Sigh and her team. I have conducted countless training sessions across the country and MPS is the only school district that I am aware of that has approached a customer service initiative in such a thoughtful and systematic fashion.”
Dennis Snow, Author, “Lessons from the Mouse” and “Unleashing Excellence: the Complete Guide to Ultimate Customer Service
“I advise school districts in Wisconsin and across the country. The Milwaukee Public Schools’ refreshed commitment to customer service through the creation of a dedicated Division of Customer Service is a bold and innovative move for a school district. I am convinced that this passionate team of people are committed to infusing a more customer-centric focus across the district. Hats off to Dr. Driver, Mrs. Kellie Sigh and the Division of Customer Service team for the work they have done thus far.”
Joe Donovan, President, The Donovan-Group